Get in Touch With Us
This page explains how to contact the Sites Not On Gamstop editorial team at cupidcollars.com, what we can help with, and what we can't. We publish research-based guides to casinos outside GAMSTOP for UK readers. We are a review site, not a casino, so we cannot access your casino account or resolve payment problems on an operator's behalf.
Disclosure: some links on this site are commercial, and we may earn commission if you sign up with a listed operator. Commission does not decide rankings or the wording of our write-ups.
Where to find our contact details
Use the contact route shown in the site header or footer, or the form on this page if one is displayed. We do not publish a phone line or live chat, and we would rather not guess at one here. Please be wary of anyone claiming to be us on social media or by text and asking for payment or account details. We will never ask for your casino password, card number or ID documents.
What we can help with
- Corrections: a bonus term, payment method or licence detail that looks out of date or wrong. Tell us the page, the statement, and any source you have.
- Questions about our reviews: how we compared operators, why one is ranked above another, or what a term such as wagering requirements means.
- Suggestions: topics you want covered, such as payment methods, withdrawal rules or game types.
- Business and editorial enquiries: please introduce your organisation and be clear about what you are proposing.
- Concerns about responsible gambling: we can point you to independent support, described below.
What we cannot do
- We cannot recover deposits, release withdrawals or reopen closed accounts at any casino, including those we list.
- We cannot guarantee that an operator will settle a dispute in your favour.
- We cannot give financial, legal or debt advice.
- We cannot remove you from GAMSTOP or shorten an exclusion. Registration runs for the period you chose and is managed by GAMSTOP itself.
Making a complaint about a casino
If you have a problem with an operator, such as a delayed withdrawal, a bonus dispute or a verification request, work through these steps first:
- Gather your account details, transaction dates, amounts and any screenshots of the bonus terms you accepted.
- Contact the casino's customer support in writing, so you have a record, and ask for a reference number.
- Use the operator's formal complaints procedure if the first reply does not settle it. Read the terms for the stated response time.
- Check which licence the casino holds and whether that regulator or an approved dispute service accepts complaints. Operators without a UK Gambling Commission licence are outside its dispute routes, and options may be limited.
Once you have this, you can also write to us. We can't intervene, but we can check whether our coverage of that operator needs updating. Our main comparison is at trusted non GamStop casinos for UK readers.
Operators we cover
Our current selection includes Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. If you contact us about one of them, tell us which, and what you saw on its site and on what date. Bonus offers change often and advertised terms are the operator's own claims, so we treat your report as a prompt to re-check rather than as proof.
If gambling is causing you harm
Support is available whatever site you use. GamCare runs the National Gambling Helpline and live chat, and offers free, confidential help. GAMSTOP provides free self-exclusion from UK-licensed operators. Casinos outside GAMSTOP do not take part in that scheme, so if you registered because gambling was becoming a problem, playing at them undermines that decision. Deposit and loss limits, and gambling blocking software on your devices, are further options. You must be 18 or over to gamble, and you should only stake what you can afford to lose. Gambling is not a way to make money or fix financial difficulty.
What to expect after you write
A real person reads each message. We do not state a guaranteed reply time, but we aim to answer factual corrections and reader questions as promptly as we can. When we confirm and fix an error, we update the page and its review date. To help us, include:
- the page address or title,
- the exact statement you are questioning,
- the date you saw the differing information,
- a source, if you have one.
Please leave out passwords, full card numbers and identity documents. Thank you for helping keep this site accurate.